Privacy Policy
How Eternal Zero collects, uses, and protects personal information when you use our website and hosting services.
This Privacy Policy outlines how Eternal Zero, a trade name of Eternal Hosting Pvt Ltd, collects, uses, and protects any personal information you provide to us while using our website and services. This policy supplements our Terms of Service and Acceptable Use Policy, which are available on our website.
At Eternal Zero, we are committed to protecting your privacy. Our policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with our Privacy Policy.
Security
We are dedicated to ensuring your information is secure. To prevent unauthorised access, loss, misuse, or alteration, we have put in place robust physical, electronic, and managerial safeguards to protect your personal data.
How We Process Your Personal Information
Eternal Zero only processes personal information necessary to operate our website, https://eternalzero.cloud, manage customer accounts, and provide services you purchase or access from us.
This includes, but is not limited to:
- Your name
- Contact details, such as your email address
- Server and usage logs for customer support and security
We do not sell or rent your information to third parties. Data may be processed and stored by verified third-party providers, including hosting providers, who are contractually obligated to protect your data.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law, including taxation and fraud prevention.
When determining retention periods, we consider:
- The nature and sensitivity of the data
- Legal obligations
- Risk of harm from unauthorised disclosure
- Purpose of collection and available alternatives
In some instances we may anonymise Personal Data so it can no longer be associated with an identifiable person, following which we may use this information indefinitely and without further notice.
Third-party Disclosure
We do not sell, trade, or otherwise transfer Personally Identifiable Information to outside parties without first providing notice to our users. This does not include server hosting partners and other parties who assist us in operating our website, our business, or serving our users, where those parties have agreed to keep this information confidential.
We may also release information as necessary to comply with the law, enforce our site policies, or protect our rights, property, safety, or the rights, property, or safety of others.
Use of Cookies and Third-Party Services
We use cookies and similar tracking technologies to enhance your experience and support essential website functionality. Some of these cookies are set by third-party services such as:
- Google AdSense for advertising
- Google Analytics for website insights
By using our website, you agree to the placement of these cookies. You can disable non-essential cookies via your browser settings.
Your Rights
Under applicable privacy laws, including Sri Lanka's evolving data protection framework, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request erasure of your data where legally permitted
- Restrict or object to processing under certain circumstances
- Receive your data in a portable format when applicable
- Withdraw consent for certain uses, such as direct marketing
We will always evaluate such requests promptly. In certain cases, legal obligations may prevent us from fulfilling your request immediately, but we will communicate this clearly.
Children
We recognise the particular importance of protecting privacy where children are involved. In accordance with our Terms of Service, we do not allow anyone under the age of 13 to use our services. Eternal Zero does not knowingly collect Personally Identifiable Information from children under the age of 13 and if you believe we may hold such data, please contact us with the relevant information for immediate removal.
Contact Us
If you have any questions or wish to exercise your rights under this policy, please contact us at:
Email: mail@eternalhosting.cloud
We aim to respond within 24 hours and no later than 30 days from receipt.